Frequently Asked Questions (FAQ)
Shipping & Delivery
Will I need to pay customs duties or import taxes?
For international orders, customs duties, import taxes or local handling fees may be charged by your country’s customs authorities or local carrier.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Will I receive tracking information?
Yes. When tracking is available, you will receive a shipping confirmation email with your tracking number after your order has been dispatched.
Tracking updates may take a few days to appear, especially during customs clearance or carrier transfer.
How long does order processing take?
Orders are usually processed within 3–7 business days after payment is confirmed.
During high-volume periods, product launches or holidays, processing may take slightly longer.
How long will my order take to arrive?
Estimated delivery times after dispatch are:
- Europe & North America: 6–12 business days
- Australia & New Zealand: 5–10 business days
- West Asia: 6–14 business days
Order processing time is separate from delivery time.
Where do you ship?
We currently ship to selected countries in North America, Europe, Australia, New Zealand and West Asia.
If your country is available at checkout, we can ship to your location. If it does not appear at checkout, we are currently unable to process orders for that destination.
How much does shipping cost?
Shipping is calculated by destination and order value.
- USA, Canada & selected European countries: $7.90, or free shipping on orders over $60
- Australia, New Zealand & West Asia: $9.90, or free shipping on orders over $70
The final shipping cost will be shown at checkout before you place your order.
Returns & Exchanges
Can I return a product because natural stones look different from the photos?
Natural stone pieces may vary in color, shape, texture and markings. These natural variations are part of the product and are not considered defects.
However, if you believe the item you received is significantly different from what was described, please contact us and we will review your case.
What if my item arrives damaged or defective?
Please contact us as soon as possible at hello@beaubeaboo.com with your order number and clear photos of the issue.
We will review the case and offer a suitable solution, such as a replacement or refund where appropriate.
Can I exchange an item?
We do not guarantee direct exchanges because product availability may change.
If you would like a different item, please contact us. Depending on availability, we may offer a replacement, refund or help you place a new order.
Who pays for return shipping?
For returns due to change of mind, size preference or personal preference, the customer is responsible for return shipping costs.
If your item arrives damaged, defective or incorrect, please contact us with photos so we can review the issue and offer a suitable solution.
How do I start a return?
Please contact us at hello@beaubeaboo.com within 14 days of delivery and include:
- your order number
- the item you want to return
- the reason for your return
- photos if the item arrived damaged or defective
We will reply with the next steps.
Can I return my order?
Yes. You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition and returned with its original packaging where possible.
Orders & Customer Support
How can I contact customer support?
You can contact us at hello@beaubeaboo.com or through the contact form on our website.
Please include your order number if your question is about an existing order.
What if an item becomes unavailable after I order?
If an item becomes unavailable after purchase, we will contact you as soon as possible.
Depending on the situation, we may offer a replacement, later shipment date, partial shipment or refund for the unavailable item.
My tracking has not updated. Is my package lost?
Not necessarily. Tracking may pause during customs clearance, international transfer or handover to a local carrier.
If your tracking has not updated for an unusually long time, contact us and we will help check the status.
My package says delivered, but I did not receive it. What should I do?
Please first check with household members, neighbors, your building reception or concierge, and your local delivery office.
If you still cannot locate the package, contact us at hello@beaubeaboo.com and we will help you check the delivery status.
I entered the wrong shipping address. What should I do?
Please email us immediately at hello@beaubeaboo.com with your order number and the correct address.
If your order has not yet been processed or dispatched, we will do our best to update it. Once an order has shipped, we may not be able to change the delivery address.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at hello@beaubeaboo.com.
We will do our best to help before the order is processed or dispatched, but we cannot guarantee changes or cancellations once fulfillment has started.
Beaubeaboo is a small independent brand operated from France.
We curate natural stone accessories with a focus on color, texture and everyday styling. Some pieces are assembled or fulfilled with the support of our trusted supply partners, allowing us to test small-batch designs before holding larger inventory.
Every order is handled by Beaubeaboo, and we remain your point of contact for customer support, shipping questions and after-sale care.